Customer Services

Who do we supply?

We supply all kinds of educational establishments from Primary and Secondary Schools to Colleges and Universities, together with all kinds of institutions such as Occupational Therapy departments, Prisons, Social Service Centres etc.

Our address

For UK enquiries:
Heart Educational
Hamilton House
Mountain Road
Leicester
LE4 9HQ

Telephone: 0116 2744 744
Mon - Fri, 8:30am - 5:00pm

For Export enquiries:
Heart Educational
Hamilton House
Mountain Road
Leicester
United Kingdom
LE4 9HQ

Telephone: +44(0)116 2744 750 (Mon - Fri 8:30am - 5:00pm (GMT))

Delivery and Carriage Charges

Free Standard Delivery We now offer free standard delivery on all web orders over £35.00. Please ensure you select this option when placing your order.

Carriage will be charged at £3.99 (+ VAT) for all orders. Depending on stock availability, standard delivery will be 3 - 5 days (but may increase to 5 - 7 days during busy periods). Next day delivery will be charged at £9.99 (+ VAT). Orders must be received before 12 noon. This Next Day service is only guaranteed in most mainland UK regions and excludes the Highlands of Scotland, Cornwall, South West Wales, Northern Ireland and any Off Shore Islands where delivery may take an extra day. Palletised orders and orders delivered direct from the manufacturer are excluded from this service.

We have no minimum order size.

Returns

At Heart Educational we set ourselves the highest standards of customer service and product quality. We strongly believe that our customers are our business and that is why we try to give the very best product range, the very best customer service and the very best quality products.

If, for any reason you are unhappy with any product we supply, please contact us as unfortunately we cannot accept return of any goods which have been delivered as ordered, without prior permission.

When goods are returned, credit will be given according to the condition of the goods returned. If Heart Educational are at fault, we will cover all reasonable carriage costs for the returns and will issue a full refund. If the customer is at fault they will need to pay return carriage costs and a re-stocking charge (of 10% of the goods value or a minimum of £10) may apply.

No goods are supplied on a sale or return basis. Please note refunds will be made by BACS bank transfer, credit applied to the customer account or to the credit card used for the original payment.

International Orders

Please e-mail your order to: exportoffice@heart-educational.co.uk or call our office (as below). We apologise that at present, export orders cannot be placed online.

To talk to us about Export
Heart Educational
Hamilton House
Mountain Road
Leicester
LE4 9HQ
United Kingdom
Telephone: +44(0)116 2744 745 Mon - Fri, 8:30am - 5:00pm
Email: exportoffice@heart-educational.co.uk

Customer Services

At Heart Educational we have a team of trained customer services specialists and technical experts who can help you with anything from advice on products, technical support, queries on deliveries etc. Simply call us on 0116 2744 744 alternatively email us at mail@heart-educational.co.uk

Payment

To order online you must create an account. Then, payment can be made in two ways:

Option 1 Credit card payment is simple. By completing your details on the checkout pages goods will be forwarded directly to your delivery address.

Option 2 Pay by purchase order. Add your P/O number at the checkout and we will despatch the goods to you.

We simply verify your details and address for your establishment, then email your account number for future reference. An invoice will be mailed to you for settlement under our standard payment terms.

Payment Terms Payment terms are strictly 28 days from the date of the invoice. As per ‘The Late Payment of Commercial Debts (Interest) Act 1998’, all overdue accounts will be charged at a rate of 8% above the base rate from the day that the account became due for payment.

Cookies and the Ways We Use Them

In common with other websites, we use "cookies". Cookies are small text files which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website.

You can turn cookies off or set up your computer so that it rejects cookies, (you will find instructions on how to do this at www.allaboutcookies.org) but in doing so, in common with other online shopping facilities, you will be unable to use the shopping facility on this site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and then the data is removed from the system. We use Post-Click Tracking tags to track customer activity following a marketing email linking to https://www.heart-educational.co.uk/.

The cookies will allow us to send targeted and relevant marketing emails to those customers opted in. The data collected will only contain email address, transaction quantity and transaction amount. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Please note: We do not use cookies to store any of your personal or financial information on your computer.

© 2020 Heart Educational. All rights reserved.